A clear route for every issue
Start with the route matching your need. Never send a password, verification code, or full identity image in a support message.
I cannot sign in
Use the web password-recovery link below or Forgot password in the app. The response is deliberately uniform to protect account privacy, and a link goes only to an eligible email.
My Company is missing or my role changed
Ask the Company owner to review App access. Multazim rechecks membership when the app opens, resumes, and switches Company.
Document or QID image problem
Keep the original file, note the attempt time and device type, and do not send sensitive data through an unapproved channel. The Company manager can inspect the case state without exposing a public-link token.
Privacy or deletion request
Use the secure deletion portal below. It verifies the email and password and shows Company impact before any final change.
Approved support channel
Use only the support channel published here. Never send a password, verification code, or full identity image.